Sarah Toms is a serious games and immersive learning expert. She recently joined IMD as their inaugural Chief Learning Innovation Officer, and previously cofounded Wharton Interactive, an initiative at the Wharton School that has scaled to thousands of educators and hundreds of thousands of learners globally. Sarah is also an AWS Education Champion. A demonstrated thought leader in the educational technology field, she is fueled by a passion to find and develop innovative ways to make every learning environment active, engaging, more meaningful, and learner-centric. She has spent more than twenty five years as a leader in the technology sphere, and was an entrepreneur for over a decade, founding companies that built global CRM, product development, productivity management, and financial systems. In addition, Sarah is coauthor of The Customer Centricity Playbook, the Digital Book Awards 2019 Best Business Book.