Marcela Pineda

Director Global Talent Development

TELUS Digital

Marcela Pineda, Global Director of Talent Development at TELUS Digital Marcela Pineda is a visionary leader in talent development and cultural transformation, with over 22 years of experience in the Contact Center and Digital Solutions industry. Since joining TELUS Digital in 2005, Marcela has been instrumental in the company's evolution, merging talent development with a strong organizational culture. Leading a team of talent development that impacts more than 75,000 employees in 32 countries, Marcela has pioneered the implementation of innovative strategies that align talent growth with organizational values and objectives. Under her leadership, TELUS Digital has received numerous accolades for its innovative learning programs in areas such as leadership training, technical training, skill development, gamification, English language development academy, and strategy. Her expertise encompasses knowledge management, learning technology, and corporate talent development, with a particular focus on creating a robust and adaptive organizational culture. With an MBA and certifications in Change Management, Situational Leadership, MBTI Executive Coaching, and Six Sigma Green Belt, Marcela combines her solid academic background with a practical vision of organizational development, positioning TELUS Digital as a leader in innovation and excellence in developing its people.